Features
- Focus on core competencies
- Reduce investment risks and system responsibility
- Predictable costs
- Management of operating vs. capital costs
- Flexibility for budget constraints and timing
- Increase system efficiency and user productivity
- Technology expertise not available in-house
- Accountability - Network performance responsibility resides in hands you trust
- Expert Support - Direct & Internal Access to Motorola System Support Centre, System & Support Engineering and Product Groups
- Performs radio system support services (Infrastructure repair, system support activity, preventative maintenance, service calls and more)
- Interfaces with different user groups and conducts regular meetings to review system and service support performance
- Assists with database mgt. (system type, data, Moscad, console, etc.)
- Provides system infrastructure performance reporting (device downtime, root cause and fault, airtime usage, etc.)
- Evaluates and plans future expansion and technology migration
- Oversees the implementation of all system upgrades performed by Motorola to insure total continuity and minimal system impact
- Responsible for managing all system Maintenance efforts
- Coordinates and follows-up on all repairs
- Coordinates additional technical support (Motorola, 3rd Party Vendor, etc.)
- Identifies and coordinates user operation training