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Service from the Start for Devices

Gap-free support coverage after warranty

ASTRO DIMETRA

PROTECT DEVICES ABOVE AND BEYOND WARRANTY WITH COST-EFFECTIVE SEAMLESS COVERAGE AND EXPANDED SERVICES

Every second counts when you are running a business. The last thing you need is to worry that someone’s operations-critical device is broken and the warranty has run out, leaving you scrambling to find the budget to get it repaired and back in service quickly.

Service from the Start for Devices takes over when warranty runs out, offering seamless coverage and expanded services at a lower cost per year. Our plans cover normal wear and tear, plus repair of displays, touch screens, plastics, keypads, exit windows, styluses, hand straps, screen protectors, battery doors and other internal and external components damaged through accidental breakage.

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Service from the Start for Devices
Service Info
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Service from the Start for Devices

Features

    Tailor your own service program
    Choose the type and level of service that best fits your business needs

    Work with the experts
    Highly qualified support technicians provide proactive support and troubleshooting for quick problem resolution with minimal end-user involvement

    Comprehensive, no-questions-asked coverage
    Includes normal wear and tear plus accidental breakage – significantly reducing "surprise" repair costs and lowering your total cost of ownership

    Fast turnaround time for all repairs
    Get your devices repaired quickly and back in service to keep your critical business functions running smoothly

    Get more for less
    Take advantage of a multi-year discount with a single upfront cost that provides more coverage and a lower annualized cost than a standard service contract

    Choose the plan that works for you:

    • Bronze service
      More than three times faster than standard warranty coverage – three business days instead of 10 business days repair time
    • Gold service
      Next-business-day replacement unit, ready to go right out of the box

    Additional Options

    • Device management and proactive services
      Increase device availability and uptime and free up your IT staff to focus on business-critical issues
    • Minimize downtime
      Monitoring and prevention helps ensure the devices are available and operational
    • Track and maintain detailed information about your mobile computing devices
      Asset management lets you quickly locate devices and see how they’re being used

Specification Sheet

    Astro® 25 and PCR Devices Support Services

    Updated 2014/10/29 | PDF 551.24KB

    Protect your Motorola devices against accidental breakage, normal wear and tear and more with one of the most complete service offerings available today.

    Service from the Start with Comprehensive Coverage Specification Sheet

    Updated 2010/12/21 | PDF 803.09KB

    Motorola’s DS4208 delivers the blazing speed typical of laser scanners on both 1D and 2D bar codes, allowing you to accommodate 2D bar codes without sacrificing scanning quality or performance. Users never need to take time to align the bar code with the scanner or pause between scans. And since you can capture bar codes printed on paper labels or displayed on the screen of a mobile phone, retailers can accommodate customers who download mobile coupons, mobile loyalty cards and more.