Features
Tailored to your needs
This service is available on Dimetra IP Compact and Dimetra IP Micro systems in a choice of : Essential and Advanced. The Essential bundle helps increase system uptime with expert 24x7x365 telephone and email technical support . In addition to 24x7x365 technical support, the Advanced bundle provides next business day dispatch of replacement hardware as well as further protecting your system with access to the latest pre-tested anti-virus updates. Both bundles are backed by our globally integrated services infrastructure, highly qualified support technicians and strong partner community.
Reduce your risk
Our technical experts will work with you to isolate and diagnose equipment issues and provide replacement hardware if necessary, freeing you up to focus on the mission of your organisation, not the technology.
Lower your total cost of ownership
Adding Service from the Start to your Dimetra Small System gives you multi-year support, next day dispatch of replacement hardware and security coverage, providing the proactive protection to reduce total cost of ownership. And being able to budget in advance for your system’s maintenance needs gives you the peace of mind that you will not incur unexpected support or new hardware purchase costs.
Peace of mind
Service from the Start for Dimetra Small Systems adds an additional layer of protection beyond what you receive with a standard warranty. Pre-tested anti-virus updates help ensure your anti-virus software is working properly to help guard your system against viruses, trojans and malicious attacks, which could cripple your system’s functioning capacity.
Specification Sheet
Service from the Start for DIMETRA Small Systems Specification Sheet
When operating in a mission critical environment system, downtime is not an option – lives could depend on it. You need the peace of mind that availability is optimised and first responders can communicate as required. In the event of an outage, you need a contingency and support plan to ensure challenges are overcome seamlessly. Service from the Start for Dimetra Small Systems can meet these needs.